Ordering Information

 

TRADE ACCOUNTS

Birds of a Feather Wholesale is available to approved trade customers only. All new customers must be approved before placing an order.

MINIMUM ORDER

The minimum opening order is R2,000. There is no minimum value for subsequent orders.

PRICING

All prices displayed on the website exclude VAT.

STOCK AVAILABILITY AND ORDER CONFIRMATION

Orders submitted through the website are order requests only and are subject to stock availability.

Once your order has been reviewed, we will confirm the available items and send an invoice that includes the applicable delivery charge. Your order is confirmed only once full payment has been received.

PAYMENT

Payment is by EFT only. We do not accept credit-card payments.

Available stock will be reserved for two working days from the date of the invoice. If payment is not received within this period, the order will be cancelled and the stock released, unless an alternative arrangement has been agreed in advance.

DELIVERY AND COLLECTION

Delivery charges are calculated after the order has been reviewed and are therefore not included in the prices displayed on the website.

Items held in our warehouse are generally dispatched within five working days of receiving cleared payment.

Certain products, particularly items from our new paper ranges and selected Ali August designs, are produced in small batches as orders are received and may require a longer lead time. Where this applies, the estimated dispatch time will be confirmed before payment is requested.

Collection from our warehouse is available by prior arrangement.

DAMAGED OR INCORRECT GOODS

Please inspect your order on delivery. Any visible damage, shortages or incorrect items must be reported to sales@birdsofafeather.co.za within 48 hours of delivery. Please include your order number and photographs where applicable so that we can resolve the matter promptly.

This reporting period does not limit any rights that may apply to goods with defects that could not reasonably have been identified on delivery.

RETURNS AND CANCELLATIONS

We do not accept returns for change of mind, over-ordering or unsold stock.

Requests to change or cancel an order must be made before payment. Once payment has been received, the order is confirmed and cannot be cancelled, except where goods are damaged, defective or supplied incorrectly, or where otherwise required by law.